Accessibility on Metro

Credit: Capacity Builders, Farmington, NM

Metro is devoted to providing high quality, accessible travel options for all of our customers. All Metro services – bus, ORBT, and MOBY paratransit – are accessible.

Drivers for both bus and MOBY are trained to treat all riders with dignity and respect and to not make assumptions about the level of assistance a rider may need.

Please ask for the help you need.

Animals on Board

Credit: Human Services Council of Southwest Washington, Vancouver, WA

Service Animals

The Federal Transit Administration provides the following definition of a service animal: 

• Any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.
• An emotional support animal or comfort or therapy animal does not meet the definition of a service animal.
• Service animals must be under the individual’s control for the duration of the ride and must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
• Bus or MOBY drivers, or other Metro staff, will not take control of any animal, including a service animal. Caring for a service animal is the responsibility of the rider or a Personal Care Attendant (PCA).
• Metro may refuse to transport service animals that are deemed to pose a direct threat to the health or safety of drivers or other riders, create a seriously disruptive atmosphere, or are otherwise not under the rider’s control. For example, a rider with a service dog is responsible for ensuring the dog does not bite the driver or other riders. Conversely, a dog that barks occasionally would likely not be considered out of the owner’s control.

Other animals

• All animals that do not meet the above definition of a service animal must be in an enclosed carrier while on Metro vehicles.
• The carrier should be placed on the floor or in the rider’s lap, not on a seat, and should not block the aisle or any exits.
• The animal should remain in the carrier and under the individual’s control for the duration of the ride.

Fare Payments

Half-fare program

• Half-fares are available for eligible riders (individuals with disabilities, individuals aged 62-64 years with Social Security or civil service pension, individuals aged 65 or older, and Medicare card holders).
  • Applications on basis of age or Medicare cardholder status:
    • Print application – this application is set up to be printed and then filled out.
    • Digital application – this application is set up to be filled out online and then printed.
  • Applications on basis of disability:
    • Print application – this application is set up to be printed and then filled out.
    • Digital application – this application is set up to be filled out online and then printed.

Payment Options

Riders can pay with:

• Umo smart card
• The Umo app
• Paper tickets
• Cash

Metro has ticket vending machines at all ORBT stations, the North Omaha Transit Center, the Westroads Transit Center, and the MCC South Transit Center.

• All ticket vending machines are equipped with braille, tactile buttons, and audio announcements.

More information about Metro fares is available here.