MOBY

MOBY is Metro’s shared, ADA complementary paratransit service for people who cannot access our conventional, fixed-route bus network due to a disability or disabling health condition. You must be a registered client to use our MOBY service.

Learn More About MOBY

Masks are recommended when riding Metro buses and MOBY paratransit and to access Metro facilities, including transit centers, ORBT Stations, bus shelters, and Metro’s office.

Masks are no longer required on public transportation after a court ruling on April 18, 2022. 

Prospective MOBY clients must download and complete an ADA application to determine eligibility. You may also call 402-341-7560, ext. 2520 for assistance.

• Clients may meet the ADA eligibility criteria with respect to some trips but not others. In that case, clients would be ADA paratransit eligible only for those trips for which they meet the criteria.
• Clients may be ADA paratransit eligible on a seasonal basis or on the basis of a permanent or temporary disability. 

Print application (English) – this application is set up to be printed and then filled out.

Digital application (English) – this application is set up to be filled out online and then printed.

Print application (Spanish) – this application is set up to be printed and then filled out.

Completed MOBY applications can be submitted to MOBY Certification:

Email: mobycert@ometro.com
Fax: 402-342-3395
Mail:
2222 Cuming St
Attn: MOBY Certification
Omaha, NE 68102

Both the client and medical professional verification form must be completed and submitted together. If any sections are left blank, the application will be returned to you as a incomplete and it will delay the certification process.

Completed applications will be reviewed in 21 business days, starting from the business day that Metro receives it.

MOBY costs $2.50 to ride.

A MOBY client’s Personal Care Attendant (PCA) rides for free, and a Companion pays the full MOBY fare. Both the PCA and Companion must have the same origin and destination as the MOBY client.

Yes! Umo readers are located on board all MOBY vehicles. If you’re paying with the Umo app or smart card, the system will recognize that you are boarding a MOBY vehicle and deduct the $2.50 fare from your account.

Learn more about Umo

Reservations for next-day trips must be made no later than 4:30 p.m. the day before and can be made up to 14 days in advance.

• Metro’s Customer Service Schedulers (CSS) will advise a MOBY client if their trip’s origin, destination and/or requested travel times are within the fixed-route transit network.
• The CSS will assist the MOBY client in determining if there is an alternate travel time to complete the desired MOBY trip. The CSS cannot require an ADA paratransit eligible individual to schedule a trip to begin more than one hour before or after the individual’s desired departure time.
• When scheduling a trip, please provide the following information:
  • Rider name and MOBY identification number
  • Pick up address
  • Date and time of travel
  • Drop off address
  • Preferred pick up time or the time of arrival at the destination
  • Pick up time and location for the return trip
    • All return trips, other than medical return trips, must be scheduled in advance for a specific time
    • Metro highly recommends scheduling a minimum of 1.5 hours between trips
  • Type of mobility device used
  • If a PCA will travel with the rider
  • If an animal or companion (other than the PCA) will travel with the rider

Trip Scheduling Hours

• 6 a.m. – 7 p.m., Monday-Friday
• 7:30 a.m. – 7 p.m., Saturday
• 7:30 a.m. – 6 p.m., Sunday

Trip Scheduling Phone Numbers: 402-341-0800 or 402-341-0807 (TDD)

MOBY provides complementary paratransit service to origins and destinations within corridors with a width of three-fourths of a mile on each side/end of each fixed route.

Note: Express Routes do not qualify for the MOBY service area.

If you have questions about the MOBY service area or if a location is within the service area, please contact:

• Customer Service: 402-341-0800 or 402-341-0807 (TDD)
• mobycert@ometro.com

Metro serves Council Bluffs (Iowa) with the Blue and Yellow routes. Council Bluffs Special Transit Service (STS) operates ADA complementary paratransit service for these routes, not MOBY.

More information is available online here. 

MOBY is available during the same hours and days as Metro’s fixed-route transit network. While there are no trip purpose restrictions, Metro’s fixed-routes run at different hours and frequencies, which may impact MOBY operating hours.

You can access Metro’s free Wi-Fi by finding your MOBY vehicle in your device’s Wi-Fi settings (ex. Metro_6008).

Accept the terms of service to connect!

MOBY riders who are granted unconditional or conditional eligibility must recertify their eligibility every 3 years.

Those with temporary eligibility must apply for recertification at the end of their respective term. 

Individuals granted unconditional, conditional, or temporary eligibility are required to periodically recertify in recognition that many factors might change over time that could affect the ability of individuals with disabilities to use fixed route transit service.

MOBY riders are required to submit a completed recertification application 90 days prior to the expiration of their current eligibility period. A recertification application will be mailed to each MOBY rider before the eligibility certification expiration date.